Refund Policy
At ShowsTV, we strive to provide exceptional service to our customers. We’re here to assist you if you encounter any issues with our services. Our Refund Policy outlines the circumstances under which you may be eligible for a refund
1. Subscription Refunds:
1.1. Refund Eligibility: Subscription fees are typically non-refundable; however, there are exceptions based on specific circumstances.
1.2. Eligible Circumstances: You may qualify for a refund if:
- You encounter technical issues or service disruptions that hinder your access to our services.
- You are dissatisfied with the quality of our services and can provide specific reasons for your dissatisfaction.
1.3. Non-Eligible Refunds: Refunds won’t be granted after one month of continuous subscription or due to a change of mind or personal preference.
If you experience persistent technical issues or disruptions that impede your enjoyment of our services, we encourage you to contact our customer support team. Based on our policy, they will assess your situation and determine if you qualify for a refund.
We are committed to providing a seamless entertainment experience, and your feedback is invaluable in helping us improve our services. Thank you for choosing ShowsTV.
2. Free Trial and Renewal:
2.1. Free Trial: As part of our commitment to providing exceptional service, we offer a free trial period for new subscribers. During this time, you can explore all the features and content available on ShowsTV at no cost. This allows you to experience the full range of our services and decide if they meet your entertainment needs.
2.2. Manual Renewal: Your subscription will not automatically renew at the end of the free trial period or at the expiration of any subscription term. We believe in giving our customers complete control over their subscription choices. However, if you wish to continue enjoying our services, you can manually renew your subscription. Visit our website and follow the easy steps to renew your subscription and continue accessing our extensive range of content.
3. Refund Process:
3.1. Refund Request: To initiate a refund, please get in touch with our dedicated customer support team at support@showstv.com. Ensure you reach out within seven days of the initial purchase or the start of the subscription period, whichever comes first. Provide relevant details such as your account information, order number, and the reason for your refund request. Our support team can assist you and guide you through the process.
3.2. Refund Review: Our team will carefully review the details provided once we receive your refund request. We will assess whether you meet the eligibility criteria outlined in our Refund Policy. This includes evaluating the reasons for your refund request and ensuring it aligns with our policy. We strive to conduct this review promptly to provide you with a timely response.
3.3. Refund Approval: If your refund request is approved, we will proceed with processing the refund to the original method of payment used for the purchase. Depending on your bank or financial institution, this typically takes 7-10 business days. We appreciate your patience during this process. Rest assured, we aim to complete the refund as quickly as possible once approved.
3.4. Notification: Once the refund has been processed, you will receive an email notification confirming the refund. This email will provide details regarding the refunded amount and any other relevant information. Please note that it may take some time for the refund to appear in your account, depending on your bank or financial institution’s processing time. If you have any further questions or concerns, contact our customer support team. We’re here to assist you every step of the way.
4. Contact Us:
If you have any questions or concerns about our Refund Policy, please get in touch with us at support@showstv.com. We’re here to assist you and ensure your satisfaction with our services. Using our website or services, you agree to comply with this Refund Policy. This Refund Policy was last updated on 08-05-2024